Returns and Refunds Policy

We want you to be completely satisfied with your purchase from Haramain Perfume. If you are not happy with your order, you may return it for a refund or exchange, subject to the terms outlined below.

Returns Eligibility

  • Items must be returned within 14 days of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Perfumes that have been opened or used cannot be accepted for return due to hygiene reasons.

How to Return an Item

  1. Contact our customer service team to initiate a return. You will receive a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely in its original packaging, including all accessories and documentation.
  3. Include the RMA number on the parcel and ship it back to us.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5-7 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item, please return the original product and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

  • Gift cards
  • Opened or used perfumes
  • Items not purchased directly from Haramain Perfume

For any further questions regarding returns or refunds, please reach out to our customer service team.

Thank you for shopping with Haramain Perfume!