FAQs

1. What are the delivery options available?
We offer standard and express delivery services. Delivery times may vary depending on your location.

2. How long does delivery take?
Standard delivery usually takes 3-5 working days, while express delivery takes 1-2 working days. Please note that delays may occur during peak periods.

3. Do you offer international shipping?
Yes, we ship to multiple countries worldwide. Shipping costs and delivery times vary depending on the destination.

4. What is your return policy?
We accept returns within 14 days of delivery, provided the items are unused and in their original packaging. Please contact our customer service team for further assistance.

5. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your order on the courier’s website.

6. What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.

7. Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from the manufacturers.

8. Do you offer gift wrapping?
Yes, we offer gift wrapping services. You can select this option at checkout.

9. Can I cancel or amend my order after placing it?
If your order has not been processed, you may request a cancellation or amendment. Please contact us as soon as possible.

10. What if my order is damaged or incorrect?
In the rare event that your order arrives damaged or incorrect, please contact our customer service team, and we will resolve the issue promptly.

11. Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points with every purchase. These points can be redeemed for discounts on future orders.

12. How do I contact customer service?
For any queries, please reach out via the contact form on our website. Our team will respond as soon as possible.

13. Are your products tested on animals?
No, we do not test any of our products on animals.

14. Do you offer samples?
Yes, we offer sample sizes for select fragrances. These can be purchased separately or as part of a sample set.

15. What is the shelf life of your perfumes?
Our perfumes typically have a shelf life of 3-5 years if stored properly in a cool, dry place away from direct sunlight.

16. Can I request a specific delivery date?
Unfortunately, we cannot guarantee a specific delivery date, but you can leave special instructions at checkout, and we will do our best to accommodate your request.

17. Do you offer bulk discounts?
Yes, we offer discounts for bulk purchases. Please contact us for more details.

18. How do I know which fragrance suits me?
We recommend checking the fragrance notes and descriptions to find a scent that matches your preferences. You can also try our sample sizes before committing to a full bottle.

19. What if I’m not home when my order arrives?
If you’re not home, the courier will usually leave a card with instructions on how to collect or rearrange delivery.

20. Are your products suitable for vegans?
Some of our products are vegan-friendly. Please check the product description for details.

For any further questions, please don’t hesitate to get in touch.